Shopawl have a reputation system builtin, you can leave feedback’s to brokers/customers about the deals. Once you have submitted a feedback you cannot change it later and also you cannot delete any feedback which you submitted or received.
If you feel that broker have not fulfilled your order, or found something wrong the order, or you have not received the product. You can open dispute against it. Then Shopawl Admin can intervene in the dispute and will find the best solution for you.
Note that Shopawl reserve the rights to kick/bank any customer/broker from the platform if the user try to scam/fraud other users.